Wifi Connection dropping and router will not assign IP to Model T

LowellBrewingCo 2014-07-08 13:36:34 UTC #1

Hi,
I have read through the forums on trying to establish a connection to my model T and I have had no luck. I have unplugged and rebooted countless times both the router and Model T. My router is the Motorola SURFboard Gateway SBG6580 DOCSIS 3.0 Wireless N Cable Modem. Any ideas would be greatly appreciated. The model T initially says that it is connected to my network and then drops within minutes. After that, I cannot even get the Model T to locate my network in the scan. Without getting into deep tech speak, what are the steps I should take in order of importance to get this thing working?

I have read through this thread many times: http://discourse.brewbit.com/t/model-t-wont-connect-to-my-wireless-network/21

-Ensure that your router is set to 802.11 b/g (2.4 GHz) Done

-Ensure that your router has DHCP enabled Done

-Ensure that MAC address filtering is disabled or that you put the Model-T's MAC into the filter Done

-Ensure that you are typing your WiFi password correctly - case matters! Done

-Try disabling WiFi security temporarily to see if you can connect I think I did this, but not sure how to in the surfboard gateway page

-Set your router's IP address to 192.168.1.1 I have tried this but it tells me that my guest network IP address is already assigned to this IP. I change my guest network IP and it rhows an error

-Try power cycling the router, waiting until it is fully booted, and then power cycling the Model-T Done

-Bring the Model-T close to the router (same room) to eliminate range issues Done

Thanks so much, I'm looking forward to using the Model T if I can ever get it to work. You'll have to excuse lack of techy knowledge.

Thanks
Andrew

LowellBrewingCo 2014-07-08 15:11:04 UTC #2

I should also mention that when the Model T does detect my network, I'll type the security password and after I press ENTER, the screen freezes and I cannot get out of the password screen.

hebnern 2014-07-08 16:48:10 UTC #3

Hmm. Are you running version 1.0.0 still? If you can get connected with another network (friend's house, work, phone hotspot, etc) and upgrade, it may help get connected to your network.

LowellBrewingCo 2014-07-08 17:16:30 UTC #4

OK, I'll try that. At this point, I can't even get it connected. Will I have to get the activation token before I update?

hebnern 2014-07-09 04:10:16 UTC #5

Yes you will. It should be easy if you can get it connected to another network.

LowellBrewingCo 2014-07-24 03:48:46 UTC #6

I connected the MT to a friend's network, it was updated to 1.3.1. I got home and again tried to connect it to my network and it again failed to connect to my network. It says that it is waiting for an IP assignment. Any tips?

LowellBrewingCo 2014-07-24 04:29:40 UTC #7

I changed the IP address to 192.168.1.1 and now the brewbit screen freezes as soon as I plug it in. None of the touch buttons work,just frozen. It shouldn't be this hard

LowellBrewingCo 2014-07-24 04:50:31 UTC #8

Geez, did the touch screen reset....powered on while holding screen for 30 seconds. Now the software is back to the original 1.0.0. Did it factory reset? Guess I'll try this all over again.

emdubeu 2014-07-24 05:24:37 UTC #9

I updated to the latest release and my touch screen needed to be recalibrated. Two hours later I was able to get it to work and connect. There must be something causing the Mt to crap out with the latest version.

LowellBrewingCo 2014-07-24 18:46:02 UTC #10

This is ridiculous. I try to perform the 30 second screen hold now and when I release my finger from the screen, it immediately goes into controller 2 setpoint screen and then freezes. So now, not only does the screen freeze...I can't even perform the reset on it. I am up a creek

LowellBrewingCo 2014-07-24 18:51:06 UTC #11

With a brew day planned on Saturday, I now have no temperature controller...I guess never have since it has never worked for me and seems like more than a network issue. I'm not even connected or trying to connect to a network and the unit is unresponsive.

emdubeu 2014-07-24 19:01:47 UTC #12

I had a similar problem after upgrading. Took me hours of fiddling with the Mt to get it to finally recalibrate. I ended up laying the unit on the ground and gently touching the calibration squares. I think touching the edges of the case near the touch screen was causing issues. Weird..... good luck.

LowellBrewingCo 2014-07-24 19:19:05 UTC #13

The calibration is so off that I cannot even press the "Screen Calibration" button in the menu, when I touch that button it scrolls down, therefore it is a whole screen length off to the left...therefore I cannot press the options because that would be off-screen. This is crazy, it has been a month of fiddling with this thing, for $200 I expected a little more.

emdubeu 2014-07-24 19:36:12 UTC #14

Try to take er' easy. We'll get you through this.

Unplug the MT and after you plug it back in touch and hold on the screen for 30 seconds. This will allow you to reset the calibration. Once this is done, try to get into the calibration menu.

Report your experience...

LowellBrewingCo 2014-07-24 20:08:19 UTC #15

Yeah, sorry. I'm a little more than frustrated. I haven't even had a chance to use this thing yet and the number of problems I have encountered is insane.

Yep, I've done the 30 second touch thing about 50 times now. In the rare chance that it allows me to actually choose either factory reset or reset screen calibration (usually it throws me right into controller 2 setup screen ?), I choose reset screen calibration and hold it for 5 seconds. It pops me out in the Moel_T settings settings screen. Once I am here the screen calibration is so bad, that I cannot even choose any of the buttons. When I go to press the buttons for say screen calibration or any of the options, it scrolls me up and down. Therefore, it thinks that I am pressing the arrows as opposed to the button choices. That is a good 2-3 inches off on the screen. If I wanted to have it think I was pressing the option buttons I would be pressing the air 2-3 inches off top the of the model-T.

Sorry for the frustration. I bought this unit for more control and monitoring of my processes and ditched my Ranco controllers. It's not turning out so well.

bmoney 2014-07-24 21:34:17 UTC #16

We will be shipping you out a new unit. It sounds like there is an issue with your touchscreen.

emdubeu 2014-07-24 21:59:42 UTC #17

BAM! Now who's the man..........

LowellBrewingCo 2014-07-24 22:01:10 UTC #18

Brian da man! Thanks, I really appreciate the great customer service and looking forward to hopefully exploring the Model-T's full functionality

bmoney 2014-07-25 00:25:16 UTC #19

According to FedEx you should be receiving your new unit tomorrow. I have already upgraded it for you. Should you have any further issues don't hesitate to let us know.

I hope this new unit gives you a better experience than the last one did.

LowellBrewingCo 2014-07-25 19:47:25 UTC #20

Got the unit! Thanks so much, I appreciate it. The screen works wonderfully. Everything was fine and connected until I ran the most recent update. It went from 1.3.0 when I received it and updated to 1.3.1. Now it is "Waiting for IP assignment" and "Waiting for account connection" with no change. Is there a way to revert back to the 1.3.0 software version? Have you see this problem with the new update? It was connecting fine and was activated before the update and then after the update, I had to go back in and reneter all passwords and settings on the MT.