Stuck on "Connecting to Server"

etienne 2014-05-21 13:09:47 UTC #1

I updated my M-T to the latest software last night. The update downloaded fairly quickly, the menus changed, everything was good. when I tried to connect to my network, I had issues gaining an IP address with DHCP enabled, so I assigned a static IP. That worked and it connected to the network but now the Account Connection is stuck on "connecting to server". I can't figure it out. I must have power cycled the router and M-T 10 times last night.

hebnern 2014-05-21 15:25:52 UTC #2

Did it used to connect, and stopped working after the update? We are working on an update to give us more diagnostic capabilities to investigate stuff like this. Should be out in a couple of days.

etienne 2014-05-21 15:33:03 UTC #3

Yes, I was fully up and running for a couple weeks, then following the update I couldn't get it back up.

hebnern 2014-05-22 01:23:15 UTC #4

Can you try reverting to 1.0.0 again so we can try and rule out anything else that might have changed in the meantime?

etienne 2014-05-22 03:45:50 UTC #5

I switched the M-T back to DHCP and went back and forth a few times. It got stuck on "waiting for IP" so I went online to activate and it worked... Not sure what happened, its weird, but it worked.

wbxhc 2014-06-06 12:40:55 UTC #6

I have a similar issue. I am connected to my WIFI, but it never connects to the server. I am still on version 1 of the software. It was working great for a while, but now for about a week (since June 2) it can not connect to the server.

hebnern 2014-06-06 17:37:51 UTC #7

Can you try it on another WiFi network, and see if it makes a difference?

wbxhc 2014-06-06 19:16:04 UTC #8

I just tried to connect to my neighbor's WiFi. I entered the password and the unit froze. I unplugged it and plugged it back in, tried to connect again, and it froze again. I still can connect to my network but still can not connect to the server.

wbxhc 2014-06-06 22:01:38 UTC #9

I have it working now. Thank you for your reply!

wakenick 2014-06-16 18:28:04 UTC #10

I'm having the same issue and didn't see in this thread how it was resolved for others. I don't have another wifi network readily available to connect to. I just got my device so haven't run an update (won't connect to server to check for one anyway). Help is much appreciated.

wakenick 2014-06-16 18:33:41 UTC #11

OK, I guess I now know why it was fixed for others...used a hotspot to test another network and got a similar "freeze" result. But after an unplug/replug, everything connects instantly.