Can Not Connect to Brewbit.com or the Dashboard

truckmann 2014-06-23 16:47:08 UTC #2

Yes I've been seeing the same issue since last night as well.

SLOBrewer 2014-06-23 18:01:14 UTC #3

Yup, here as well. Something is definitely broken on the server side.

emdubeu 2014-06-23 18:12:09 UTC #4

ditto here too.

leif_egge 2014-06-23 19:34:19 UTC #5

Same here

jamin 2014-06-23 21:31:17 UTC #6

No access for almost 24 hours for me.

hebnern 2014-06-23 22:02:24 UTC #8

Sorry guys. It is up now. Not totally sure what happened, but I think the log file filled up the disk. It was up to 32GB on a 40GB disk. Doh! Time to set up log rotation!

emdubeu 2014-06-23 22:16:00 UTC #9

Where's the data stored? I'm assuming it's not hosted at a place like rackspace.com or AWS, right?

ecotony 2014-06-23 22:22:50 UTC #10

That did the trick...

Now back up and running...

SLOBrewer 2014-06-23 22:49:11 UTC #11

Ouch, looks like no data got recorded for that time. Definitely makes me want you to prioritize the feature of having the MT sync up all missed data points when it reestablishes a connection to the server.

SLOBrewer 2014-07-14 04:02:38 UTC #12

Looks like it's happening again. I'm getting a 504 on both www.brewbit.com and the dashboard.

truckmann 2014-07-14 05:07:47 UTC #13

Same here.

mullinsr 2014-07-14 15:33:54 UTC #14

Ditto. Still down here

mullinsr 2014-07-14 16:08:12 UTC #15

And its back.

russell 2014-07-14 18:08:23 UTC #16

Is there a way to control and retrieve data from the MT if the service is just down?

I noticed a few problems with my MT while the service was out.

It kept the screen on all the time even though set to screen saver after 15 minutes.

It kept saying it wasn't connected to wifi and losing the IP address even though it was connected to wifi just fine, it just didn't have a connection to brewbit... It should be checking your default gateway, then doing a DNS lookup. If the DNS lookup succeeds there's no need to reset the wifi over and over and over.

I would really like to have the firmware in a state where if brewbit was to go away, it was still usable and controllable on my local network.

smhughes66 2014-07-14 23:10:10 UTC #17

Who uses a 40gig disk anymore?

SLOBrewer 2014-07-17 06:50:47 UTC #18

Nobody. It's a common system partition size. With proper log rotation and monitoring in place it's more than enough disk space. Without those things then any disk will eventually fill up.

hebnern 2014-07-17 16:59:47 UTC #19

We are using the 2GB RAM/40GB SSD instance from DigitalOcean. We normally use around 8GB, so its more than enough space.

I meant to add proper log rotation after the last outage, but honestly have been feeling a bit burned out after going non-stop for the last year. I have been taking a breather for a few weeks, and I thought I had more time before the bomb went off again. I have reduced the log level to not include debug data so it will take a lot longer to happen, but I will get this fixed up right soon.

hebnern 2014-07-17 17:20:05 UTC #20

We have several layers of reconnection logic in place in response to issues with the WiFi module not reporting reliable status. We have seen cases in the past where the WiFi module says it is connected to WiFi and other devices on the network can connect to the internet, but the MT cannot. The only fix that works reliably is to reset the WiFi module. Since we cannot trust the WiFi modules reported connection status, we are forced to implement our own connectivity checking. Previously we used pings to a known good always up IP address to determine if we are connected to the internet. This turned out to not work on some peoples network. So we switched to monitoring the brewbit connection since this is all we care about anyway. If we are not able to connect after a few minutes, we assume that the WiFi module is borked and reset it. That is why you were seeing reconnections.

We do not have a local control option currently, and I don't know what that would look like really. We would be happy to discuss ideas (in another thread) and all the code is out there for someone to implement it if they just wanted to get started on their own.

mydementia 2014-07-18 23:14:41 UTC #21

So what's the solution here? I've had wifi drops of and on, but it typically picks back up and all seems well... Now I can't connect to the wifi at all... apparently not for the last 5 hours... I tried cycling the BrewBit and restarting my router... I just changed the profiles on the unit (new beers in the fermentation chamber) and since it's not connected, I don't see them on the dashboard... Here's my old profile: https://brewbit.com/dashboard/devices/123/sessions/3478?token=4f0082e91f07c24cbb3c7d6b58e7995a (note the drops and the fact that it hasn't updated in 5 hours)... HELP!

SLOBrewer 2014-07-22 00:14:47 UTC #22

Understood and well deserved. I've appreciated the response time you guys have had on the initial wide spread issues and requested improvements.